Digestive Health Associates of Texas: Dallas – Walnut Hill Lane

The nurses or receptionists are extremely hard to deal with. The office does not open until 8:30. If I try to call them, only the automated service answers and not a real person. How is it that when I call, that I NOBODY is available to talk to? This does not make any sense at all. I truly believe that they don’t want to talk to patients! When I went upstairs for my appointment, nobody was answering any phone calls. When I was filling out paperwork, nobody was still not answering any calls. So the nurses and the receptionists were lying about they were busy taking calls. I should not be placed on hold for any reason!! I should not have to listen to a stupid automated call for thirty minutes or longer. It makes me wonder just what type of care that I will receive from this office when I am treated this way. They are being paid to do a job, and they are not doing it. If they don’t like their job, they need to leave or get fired.

I would never write a review in the way this has been written. The nurses and receptionist are a little hard to deal with. I had to get their attention to wait on me. The office does not open until 8:30. If I try to call them, only the automated service answers and not a real person. How is it that when I call, that NOBODY is available to talk to? This does not make any sense at all. How is it possible that when I call right at 8:30 I can’t talk to anyone? I hate automated calls and being placed on hold. I think that they should be ready to answer phone calls at 8:30. When I went upstairs for my appointment, nobody was answering any phone calls and there was only one other person in the waiting room. Two people came in after I did and they were taken back before I did. Were they late for their appointment? The nurse and the receptionist still had not taken a phone call and I still had to get their attention. I feel that the nurse and the receptionist were not being truthful about being busy with phone calls. The person responsible for scheduling me another endoscopy told me that the endoscopy would be on a specific date and time. When I got home and looked at the paperwork? The date and time had changed and the person did not mention the change to me. That is not right for her to not let me know. My appointment with the PS went wonderful.