Digestive Health Associates of Texas: Rockwall

The staff at DHAT Rockwall are caring and wonderful people. In particular, Iselyn Bueno and Mashaer Rajan are exceptionally committed to the care of their patients. By way of example, My Son was diagnosed with Hepatitis C and was prescribed a medication that is approved for use by his insurance company (Blue Cross Blue Shield of Texas), but during the pre-approval process, BCBS would not approve the use of the medication. It took 3 months of appeals, peer to peer reviews and many phone calls from Iselyn and Mashaer, before BCBS finally relented and approved the use of the medication. Without the extreme persistence of both Iselyn and Mashaer, my son would still be untreated. I was quite surprised that these wonderful professionals were willing to spend months fighting on behalf of their patient and ultimately won the battle. It's a sad state of affairs that very busy health professionals have to spend months of their time fighting insurance companies instead of providing care to other patients in need. My sincere thanks to Iselyn and Mashaer for going way beyond the call of duty for my Son. Also, thanks to the other good people at DHAT for the wisdom and foresight to hire dedicated professionals.